![]() ![]() ![]() Thanks for the update and for the screen caps. I do not know why you have not received the latest version, as it has been available for quite a while. I suspect something on your system may be blocking the program from contacting the update servers. Normally, the first step would be a reinstall of MBAE, either on top of your existing build or by following the steps outlined HERE (they work for other versions, not just Win10). However, since you are having the same issue with MBAM, too, it might be more helpful for starters to collect some basic diagnostic information. ![]() I suggest following the advice HERE, including step #5. Please post back NOT ONLY with the requested MBAE logs (as zip file(s)), BUT ALSO with both logs from FRST (FRST.txt and Addition.txt). ![]() >PLEASE attach the logs to your next reply, rather than posting them inline, if you can.Endpoint Detection & Response for Servers (Additional information may be needed - especially to troubleshoot MBAM updating issues - but these MBAE logs and FRST logs will be enough to start. I did a clean install of Windows 10 on both of my computers, which were running Windows 7 and had MBAE, MBAM, and Bitdefender installed. I had no issues with removing all three programs before commencing the clean install. If you right-click the MBAE icon in the lower right tray, you have the option to "Stop Protection." Do that, and then check in the Task Manager (Ctrl-Shift-Esc) that the MBAE service(s) are stopped. You can't delete files or uninstall when MBAE service are running, since the files are locked. I would recommend that you uninstall MBAE. Someone else will jump in, I am sure, but I also think that there is a folder in Program Data that needs to be deleted. Personally, I use Revo Uninstaller Pro for uninstalling programs since it scans for, and gives you the option, to delete leftover files and registry entries. ![]()
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